What should I do if I already gave a scammer my information?
Short answer
Act by category. If you shared card or bank details, call the fraud number on your card now and freeze the account. If you shared a Social Security or Medicare number, freeze your credit and report at IdentityTheft.gov or 1-800-MEDICARE. If you shared a password, change it and enable two-factor authentication. If you gave remote access, disconnect the device. Then report at ReportFraud.ftc.gov and ic3.gov.
Reviewed and updated by the Safe Retire Watch Research Team.
Part of our Fraud recovery hub.
If you gave card or bank details
- 1Call the fraud number printed on your card or statement — not one from the caller — and say the word 'fraud.'
- 2Ask them to block the card, issue a new number, and place a watch on the account.
- 3Review recent transactions with the representative and dispute anything unfamiliar in writing.
- 4Change your online banking password from a different device and turn on two-factor authentication.
- 5Set up alerts for new payees, large withdrawals, and international transactions.
If you gave your Social Security number
- 1Go to IdentityTheft.gov and file a report to get a personalized recovery plan.
- 2Freeze your credit free at Equifax, Experian, and TransUnion.
- 3Create your my Social Security account at ssa.gov before someone else does, and review your earnings record.
- 4Watch for a fraudulent tax return; if your e-file is rejected, file IRS Form 14039.
- 5Consider a Self-Lock through E-Verify to block employment misuse.
If you gave your Medicare number
- 1Call 1-800-MEDICARE and report potential compromise so the record is flagged.
- 2Contact your state Senior Medicare Patrol for a free statement review.
- 3Read every Medicare Summary Notice for a year and question unfamiliar suppliers or services.
If you gave a password or a one-time code
- 1Change that password immediately, starting with your email account, since email resets everything else.
- 2Change it anywhere you reused it, and switch to unique passwords stored in a password manager.
- 3Turn on two-factor authentication, and review account recovery settings for phone numbers or emails you do not recognize.
- 4Check for forwarding rules in your email — attackers add them to intercept future codes.
If you installed software or allowed remote access
- 1Disconnect the device from Wi-Fi immediately.
- 2Uninstall any remote tool such as AnyDesk, TeamViewer, UltraViewer, or LogMeIn.
- 3Change your passwords from a clean device, not the affected one.
- 4Have a trusted technician review the machine before you use it for banking again.
What comes next
Expect a follow-up. Victim information is resold, and the second contact is usually a 'recovery agent,' a 'fraud investigator,' or a supposed refund from the original company. No legitimate recovery service charges an upfront fee, and no government office charges for help. Keep one folder with dates, case numbers, and names — recovery is administrative work, and documentation is what shortens it.
Frequently asked questions
Is it too late if I gave information days ago?
No. Acting later is still worth it. Credit freezes, password changes, and card replacements work at any point, and fraudulent charges can often be disputed for weeks. Time affects wire recalls and gift-card freezes most, so start with the payment method used and work outward.
Should I close my bank account entirely?
Usually not. Banks generally prefer to issue a new card number, add monitoring, or change the account number rather than close the account, which can disrupt Social Security deposits and automatic payments. Ask the fraud department which option they recommend for your situation and get the decision in writing.
Do I need to hire someone to fix this?
Almost never. IdentityTheft.gov produces free recovery plans and dispute letters, credit freezes are free by law, and the AARP Fraud Watch helpline (877-908-3360) offers free guidance. Treat any inbound offer to recover funds for a fee as a second scam.
Sources and further reading
Guidance on this page is based on current advisories from these authorities.
- Federal Trade Commission — IdentityTheft.gov
- Federal Trade Commission — Report fraud
- FBI IC3 — File an internet crime complaint
